Warranty & Support

📦 Product Warranty

1. Warranty Coverage

All products purchased from BDILIFE.COM come with a 12-month limited warranty from the date of delivery.

Covers: Manufacturing defects, and hardware malfunctions under normal use.
Excludes: Damage caused by accidents, misuse, unauthorized modifications, or wear and tear.

2. How to Claim

Step 1: Contact us within 7 days of discovering the issue at support@bditech.com.au
Step 2: Provide your order number, product photos/videos, and a description of the issue.
Step 3: We'll guide you through troubleshooting or arrange a replacement/refund.

3. International Warranty

Warranty is valid worldwide, but return shipping fees may apply unless required by local law (e.g., EU 2-year warranty).

🔧 Technical Support

1. Self-Service Resources

📄 FAQ Page – Solutions to common issues.
🎥 Video Tutorials – Setup and usage guides.
📥 Download Manuals – Product documentation.

2. Contact Our Team

✉️ Email: lemon@bdilife.com (Response within 24 hours)
💬 Live Chat: Available 9:00 AM – 6:00 PM GMT
📞 Phone: +61 9061 8148

3. Repair Services (Optional)

For out-of-warranty products, we offer paid repair services. Request a quote: sales@bditech.com.au

🔄 Returns & Refunds

30-Day Money-Back Guarantee: Unsatisfied? Return unused items for a full refund.
Extended Warranty: Purchase an additional 1-year coverage at checkout (optional).

🌍 Regional Policies

⚠️ Important Notes

• Proof of purchase (order confirmation/invoice) is required for all warranty claims.
• Warranty voids if the product's serial number is tampered with.